Refund & Return Policy

We are committed to providing a reliable and satisfying shopping experience for every customer. This policy clarifies the official return and refund rules for all orders on our website.

Return Eligibility & Time Limit

We support a 60-day return policy for all eligible products. Customers may apply for a return within the valid return period if the product does not meet personal expectations, has quality problems, or arrives in abnormal condition. All returned items must be kept in original condition, unused, unmodified, and with complete original packaging to qualify for return processing.

Refund Processing Time

After we receive and inspect your returned items to confirm compliance with return standards, your refund will be processed within 5 to 10 business days. The refund will be returned to the original payment channel automatically. The actual arrival time of the refund may be slightly affected by the processing rules of your payment institution.

Return Instructions

All return applications need to be initiated through our official customer contact channel on the Contact page. Please follow the official return process to complete return submission and item sending. Unauthorized returns without official confirmation will not be processed.

Special Explanations

All free shipping and pre-paid tariff benefits remain valid for eligible return orders. No additional fees will be charged to customers for standard return verification and processing.

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